🐞Troubleshooting

This page contains information about issues and Helpdesk contacts

Haut.AI Helpdesk

If you need help with integration or would like to report a bug, please, contact us directly via Haut.AI Helpdesk service.

The service desk portal URL is: https://hautai.atlassian.net/servicedesk/customer/portal/1.

The system will ask you to register with your e-mail to store the history of communications and allow the dev team to get back with a resolution or additional questions.

Most common issues

Issue	Explanation / Possible solution
Loading takes some time on the exact device	Check your internet connectivity speed. We recommend using LIQA with at least 15Mbit/s Check your device in the supported list
Loading finished, camera not started	Check that you have granted access to camera in device settings Check that you have granted access to camera in browser (for JavaScript/iframe integration) Check that you granted correct permissions (for React Native see
UI looks strange to me on exact device	Check your device in the supported list Report issue with incorrect UI screenshot on your device with exact device model to Haut.AI Helpdesk

Issue

Explanation / Possible solution

Loading takes some time on the exact device

Check your internet connectivity speed. We recommend using LIQA with at least 15Mbit/s
Check your device in the supported list

Loading finished, camera not started

Check that you have granted access to camera in device settings
Check that you have granted access to camera in browser (for JavaScript/iframe integration)
Check that you granted correct permissions (for React Native see

UI looks strange to me on exact device

Check your device in the supported list
Report issue with incorrect UI screenshot on your device with exact device model to Haut.AI Helpdesk

PreviousRelease Changelog

Last updated 1 year ago