Configuring Prompts & Tone of Voice

This page explains how to configure Skin.Chat prompts and communication style using the Tone of Voice settings in the Skin.Chat SaaS admin panel.

These settings control how Skin.Chat speaks, explains, and guides users.

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Prerequisites

Before configuring prompts, make sure that:

• You have access to the Skin.Chat in SaaS admin panel

• At least one Skin.Chat instance has been created

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Where to Configure Prompts

Prompt configuration is available inside each Skin.Chat instance.

Navigation path:

SaaS Dashboard → Skin.Chat → Select Skin.Chat → Tone of voice

Each SkinChat has its own independent tone and prompt configuration.

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Configuration Settings

Settings work together to define the assistant’s behavior.

1. Brand Persona / Context

Purpose: Defines who the assistant represents and who it is talking to.

What to write here:

• Brand positioning

• Target audience

• Communication context (e.g. web chat, messenger)

Example:

Premium skincare brand for sensitive skin.
Audience: women 25–45.
Answer in compact messages 

This field provides high-level context for all assistant responses.

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2. Formality

Controls: How formal or conversational the assistant sounds.

Options:

• Casual — friendly, informal tone

• Neutral (default) — clear, professional, everyday tone

• Formal — structured, official language

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3. Premium Feel

Controls: How refined and concierge-like the assistant sounds.

Options:

• Everyday — simple, approachable language

• Polished (default) — professional, brand-safe tone

• Premium — luxury, concierge-style communication

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4. Sales Intensity

Controls: How strongly the assistant promotes products.

Options:

• Pure Advisor — educational, no selling

• Soft Recommendations — mentions products when relevant

• Balanced (default) — educational with gentle product guidance

• Sales-oriented — clear CTAs and product focus

• Strong Sales — proactive, conversion-driven selling

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5. Professional Depth

Controls: How technical and science-driven the assistant sounds.

Options:

• Simple — easy to understand, no medical terms

• Balanced (default) — light professional language, explained simply

• Clinical — uses dermatology and scientific terminology (no diagnoses)

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6. Energy

Controls: The emotional energy of responses.

Options:

• Calm — reassuring, slow, grounded

• Neutral (default) — balanced and friendly

• Energetic — enthusiastic, upbeat, motivating

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7. Response Length

Controls: How detailed the assistant’s answers are.

Options:

• Detailed — in-depth explanations with context

• Balanced (default) — clear, helpful, concise

• Short — brief, to-the-point responses

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8. Directness

Controls: How suggestive vs instructional the assistant is.

Options:

• Soft — gentle, suggestive guidance

• Balanced (default) — clear guidance without being pushy

• Direct — explicit, instructional recommendations

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9. Advanced Settings

Use Emojis

• Enables emojis in responses

• Useful for casual or lifestyle-oriented brands

Avoid Negative Wording

• Reduces negative phrasing in answers

• Helpful for brand-safe and positive communication

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10. Special Instructions

Purpose: Adds custom behavioral rules on top of all other settings.

Examples:

Keep answers under 3 sentences.
Avoid jargon.
End responses with a short encouraging phrase.

Special instructions are applied globally to all responses.

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