Service License Agreement (SLA) and Maintenance

This page collects an upper level information covering maintenance-related questions about Haut.AI Services

What are Haut.AI's critical SLAs?

Specific SLAs may vary by contract. We generally commit to high service availability, rapid response times for critical issues, and regular system updates.

For precise SLA details, please refer to your specific agreement or contact your account manager.

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How does Haut.AI handle critical issues?

We prioritize critical issues such as:

• SaaS API downtime (described in SaaS API Overview),

• LIQA downtime (described in LIQA)

Our team is equipped to respond promptly to ensure minimal disruption to your services. If you encounter any of the aforementioned problems, please reach out to Haut.AI immediately.

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How often does Haut.AI update its algorithms and features?

We continuously improve our algorithms and add new features. We roll out updates regularly and ensure that they do not disrupt existing integrations. There is no official schedule for releases, but they normally happen 1-2 times per month.

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When does Haut.AI inform you about the scheduled maintenance?

Scheduled Maintenance means Haut.AI's scheduled routine maintenance of the services.

• Haut.AI notifies clients at least one week (seven days) in advance about the incoming Scheduled Maintenance.

• Haut.AI typically performs Scheduled Maintenance once per month.

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When does Haut.AI inform you about the breaking changes?

Breaking Changes means irreversible changes to Haut.AI services that remove or significantly alter the already existing API methods covered in SaaS API Overview.

• Haut.AI notifies clients at least one month (30 calendar days) in advance about the incoming Breaking Changes.

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