Add and Customize Survey into Skin Consultant App

This page describes a user journey customization settings to add survey into Skin Consultant app.

If you wish to collect additional data about your customers, you can add a survey to the Skin Consultant app. This is an optional user journey step.

Adding a question

1. Navigate to Skin consultant tab on the menu of SaaS platform.

2. Navigate to your Skin Consultant App details by clicking on name of your app in the list of apps.

3. Open the Survey tab.

4. Click Add question button.

   
5. Select type of question. See Supported question types.

6. Enter question text and (optionally) enter options of answers.

7. Click Save changes on the bottom right corner of the screen.

You can add as many questions as you like.

It is suggested to keep the survey as short as possible to reduce the bounce rate.

Making questions mandatory

By default, all questions are optional, i.e., users can skip them without answering.

To make a question mandatory, use the Mandatory checkbox while adding the question.

Changing the order of questions

Use “Move up” and “Move down” links to rearrange questions.

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Supported question types

There are five types of questions:

• Single choice.

• Multiple choice.

• Scale.

• Number.

• Text input.

• Email.

• Skin sensitivity.

Skin sensitivity question

Skin Consultant App supports an optional survey question that allows users to self-identify whether they have sensitive skin. This feature was introduced because AI alone cannot reliably detect skin sensitivity. Adding this question lets you gather this information directly from users and improve the accuracy of product recommendations.

What This Feature Does

When enabled, the app adds a simple single-choice question to the user survey:

• Question: “Is your skin sensitive?”

• Options: Yes / No

The user’s response is stored as a tag and becomes part of their profile. Product recommendations are then adjusted to prioritize products suitable for sensitive skin. Read more: User Tags, Recommendation Algorithm.

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Survey preview

As soon as changes saved, the survey appears in you Skin Consultant widget

1. Access preview of your Skin Consultant app as described in Previewing your Skin Consultant app.

2. Survey questions will appear before the image collection step.

3. In case if you turn on the Returning user experience, survey questions will be asked only of the 1st visit.

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Survey results export

The reply to the survey can be downloaded manually for all users in bulk of the selected Skin Consultant app. The export of Survey answers is available only in .csv format.

1. Navigate to Skin consultant tab on the menu of SaaS platform.

2. Navigate to your Skin Consultant App details by clicking on name of your app in the list of apps.

3. Open the General settings tab.

4. Click on the Download survey answers (CSV) button in the bottom-right corner.

   

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FAQ

Do they impact Product Recommendations?

Currently, no. Survey replies do not play a role in Product Recommendation System 1.0 (deprecated). Surveys are used only for collecting additional consumer properties.

Can I move Surveys before image collection?

Currently, no. Surveys can only be asked after the image is collected today.

How many questions can be added to the survey?

You have an unlimited number of survey questions that can be added to the Skin Consultant app. However, it is highly recommended to keep survey as short as possible to reduce the user bounce rate.

Does Survey in Skin Consultant support email/phone number collection with format verification?

No. Currently, this feature is not available in the Skin Consultant app survey.

Can I add images to the survey?

No. Currently, this feature is not available in the Skin Consultant app survey.

Can I export only selected user surveys?

This feature is not available in the Advanced+ plan.

Do you have a list of sample questions?

Usually, our clients ask the following questions:

Common question	Recommended type of Survey Question
Full Name	Text
Email	Email
Phone number	Text
Age	Number
Biological sex	Single Choice
Users' skin condition	Multiple Choice
How happy are you with your skin condition?	Multiple Choice or Scale
Health habits: both good (how many times a week do you work out? how many hours do you sleep?) and bad (do you smoke?, do you dring alcohol?)	Multiple Choice or Scale
Sensitivity to active products and allergies	Multiple Choice

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