Add and Customize Survey into Skin Consultant App
This page describes a user journey customization settings to add survey into Skin Consultant app.
Last updated
This page describes a user journey customization settings to add survey into Skin Consultant app.
Last updated
recommendationsIf you wish to collect additional data about your customers, you can add a survey to the Skin Consultant app. This is an optional user journey step.
Navigate to Skin consultant tab on the menu of SaaS platform.
Navigate to your Skin Consultant App details by clicking on name of your app in the list of apps.
Open the (2) Survey tab.
Click “Add question” button.
Select type of question. See Supported question types.
Enter question text and (optionally) enter options of answers.
Click "Save changes" on the bottom right corner of the screen.
You can add as many questions as you like.
It is suggested to keep the survey as short as possible to reduce the bounce rate.
By default, all questions are optional, i.e., users can skip them without answering.
To make a question mandatory, use the checkbox “mandatory” while adding the question.
Use “Move up” and “Move down” links to rearrange questions.
There are five types of questions:
Single choice
Multiple choice
Scale number
Number
Text input
As soon as changes saved, the survey appears in you Skin Consultant widget
Survey questions will appear before the image collection step.
The reply to the survey can be downloaded manually for all users in bulk of the selected Skin Consultant app. The export of Survey answers is available only in .csv format.
Navigate to Skin consultant tab on the menu of SaaS platform.
Navigate to your Skin Consultant App details by clicking on name of your app in the list of apps.
Open the (1) General settings tab.
Click on the "Download survey answers (CSV)" button in the bottom-right corner.
Currently, no. Survey replies do not play a role in Products Recommendation. Surveys are used only for collecting additional consumer properties.
Currently, no. Surveys can only be asked after the image is collected today.
You have an unlimited number of survey questions that can be added to the Skin Consultant app. However, it is highly recommended to keep survey as short as possible to reduce the user bounce rate.
No. Currently, this feature is not available in the Skin Consultant app survey.
No. Currently, this feature is not available in the Skin Consultant app survey.
This feature is not available in the Advanced+ plan.
Usually, our clients ask the following questions:
| Common question | Recommended type of Survey Question |
|---|---|
Full Name | Text |
Text | |
Phone number | Text |
Age | Number |
Biological sex | Single Choice |
Users' skin condition | Multiple Choice |
How happy are you with your skin condition? | Multiple Choice or Scale |
Health habits: both good (how many times a week do you work out? how many hours do you sleep?) and bad (do you smoke?, do you dring alcohol?) | Multiple Choice or Scale |
Sensitivity to active products and allergies | Multiple Choice |
Access preview of your Skin Consultant app as described in .
